Terms & Conditions

Please read the following terms and conditions carefully before booking and attending Hospitality 2025 at Butlins, Bognor Regis.

Acceptance of Terms
If you do not agree with any of these terms, or if you do not accept the risk allocation described here, please do not make a booking or attend the event.

Event Changes
Hospitality reserves the right to update these terms at any time. Updates may be provided online, via email, or in pre-arrival information. It is your responsibility to review these terms regularly.

General Terms:

- Booking and payment information
- Pre-arrival requirements
- Behavior expectations
- Wristbands and identification
- Smoking and venue capacities
- Refund and cancellation policies
- Alcohol and drugs policy
- Accommodation details

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Booking Your Hospitality Weekender
Bookings open on August 30, 2024, through Easol, the official ticketing platform. Accommodation is charged at full occupancy, regardless of the number of occupants. No separate tickets are issued; your accommodation booking includes the full weekend’s entertainment. All guests must stay on-site to access entertainment.

Pre-arrival Requirements
Submit the following details for each guest by December 15th, 2024

• Full name
• Address
• First line of address
• Town
• County
• Postcode
• Date of Birth
• Mobile number and email address of the Lead Booker.

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Failure to provide this information by the deadline will result in cancellation without a refund. All guests must bring photo ID (passport or driver’s license) that matches the submitted details.

Check-in starts at 2 PM on January 31, 2025. Accommodation will be available from 4 PM.

Behaviour Expectations
Respect others and our facilities at all times. Offensive, illegal, or antisocial behavior, including abuse and excessive noise, will not be tolerated. Breach of these rules will result in immediate cancellation of your booking without a refund.

Wristbands
Wristbands will be issued at check-in. You must wear your wristband at all times to access venues. Lost or missing wristbands will result in refusal of entry or removal from the resort without refund.

Identification
All guests must be 18 or older and provide photo ID upon arrival. Accepted IDs include a photographic driver’s license, passport, or PASS-regulated photo ID cards. Failure to provide the correct ID will result in refusal of entry.

Payment Options
You may pay in full or use a payment plan with instalments.

Pricing
Prices are subject to change until the booking is confirmed. All prices include VAT.  Booking fees are 3% per booking and payment plans incur an additional £10 fee. Group pay deposits are 20% of the total booking.

Cancellations and Amendments
Bookings are non-refundable. This includes cancellations at the guest level. Reselling bookings or wristbands is prohibited and will result in cancellation without refund. Changes to guest details after December 15, 2025, will incur a £30 fee per amendment.

Guests with Disabilities
If you or anyone in your party requires special accommodations, please inform us when submitting guest details. We will do our best to meet these requirements but cannot guarantee them.

Accommodation
Please treat your accommodation with respect. Any damage may result in termination of your stay without compensation. A £100 per room/apartment pre-authorization is required at check-in. This will only be charged if damage occurs.

Smoking Policy
Butlin’s is a non-smoking resort, including private outdoor areas like patios and balconies. A £75 cleaning fee applies if you smoke in your accommodation. E-cigarettes may only be used in designated smoking areas.

Venue Capacities
Entrance to venues is not guaranteed and is subject to maximum capacities. We recommend arriving early to secure a spot.

Alcohol and Drugs Policy
We have a zero-tolerance policy on illegal drugs. Any violation will result in immediate removal from the resort without a refund. You may bring a limited amount of alcohol upon arrival, but re-entry with alcohol is not permitted.

Refund Policy
No refunds are available once venue gates open. In the event of cancellation, Hospitality may, at its discretion, offer a refund, reschedule the event, or provide an alternative. No refunds are available for weather conditions, personal circumstances, or government actions.

ALL BOOKINGS ARE FINAL. THERE SHALL BE NO BOOKING REFUNDS OR EXCHANGES.

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